This should trigger any level of verification depending on the account status , if level 1 user uses the app this should make them complete level 2 or if they are level 2 make them complete level 3 , it should only be red when verification is actively required. If the user has completed all levels of verification this should show as “Verified” and no inner page required once verified.
If your account was initially set up with a different phone number or email address, and you've recently updated either of these, log in using the original details connected to your account. To do this:
For any login issues, please reach out to our Support team for help
For the Cashalot App, your MPIN (Main Personal Identification Number) is used for unlocking and accessing the app, while the TPIN (Transaction Personal Identification Number) is essential for carrying out transactions like sending money, requesting funds, cashing out, and adding cash. This dual-PIN system enhances the security of your account.
To update your MPIN or TPIN in the Cashalot App, please follow these instructions:
It’s important to keep both your MPIN and TPIN confidential and unique to ensure the highest level of security for your account.
For enhanced security in the Cashalot App, you can enable a PIN, Touch ID, or Face ID for authorizing payments. Here's the process to activate this feature:
Remember, this security PIN is the same as your TPIN used for transactions within the Cashalot App, adding an extra layer of protection for your financial activities.
In the Cashalot App, you have the option to control payment requests, including the ability to turn them off or specify who can send them to you.
Additionally, you have the option to block other Cashalot customers from interacting with your account. More information about managing your account settings is available on the Cashalot website
Cashalot App prioritizes your security and wants to help you stay safe from scams. Remember, if an offer seems too good to be true (like receiving free money for a small payment), it's likely a scam. Here's how to recognize and avoid scams to keep your funds secure:
Turn on notifications and enable your Security Lock for added account security
Never share sensitive information with anyone. This includes your MPIN, TPIN, full debit card numbers, bank account details, or social security number.
Double-check all recipient information before sending any payment to ensure you're transacting with the right person
Don't send money to someone promising something in return at a later date.
Avoid sending money to a love interest or someone you haven’t met in person.
Scammers often pose as customer service representatives to steal data and access accounts. Be aware that genuine Cashalot service representatives will never ask for:
Contact Cashalot Support through verified channels if you suspect a scam.
In the app, tap the profile icon, select 'Support', choose 'Report a Payment Issue', select the payment and follow prompts
Open Cashalot App, view the profile (search by Name, MPIN, Phone, Email), scroll and tap 'Report' or 'Block', then follow the steps.
The best way to contact Cashalot Support is through the app: tap the profile icon, select 'Support', and navigate to your issue.
Only send payments to trusted contacts. Cashalot to Cashalot payments are usually instant and often can't be canceled.
Avoid paying for future promises. For disputes, refer to Cashalot's purchase dispute guidelines.
Cashalot may request certain details for verification (legal name, email, phone number, last digits of linked account/card) but never sensitive information like your MPIN/TPIN.
Cashalot may conduct official sweepstakes; always check for verified accounts and never provide sensitive info.
Cashalot has verified accounts on major social media platforms. Be wary of unverified accounts promising rewards
Remember, Cashalot payments are usually instant and irreversible. Stay vigilant, report suspicious activity, and keep your account secure to minimize scam risks.
Cashalot App adheres to the PCI Data Security Standard (PCI-DSS) Level 1, ensuring the highest level of data security for your payment information. Whether you are connected to public or private Wi-Fi, or using a data service such as 3G, 4G, or EDGE, your payment details are encrypted and securely transmitted to our servers.
Cashalot App may require you to provide Identity Verification and/or Income Verification documentation to access certain products and features.
A $CashalotTag is a unique identifier for individuals and businesses using Cashalot App where friends , family and customers can make payments to you privately and securely.
Cashalot for Business is crafted to aid small business owners and entrepreneurs in selling their goods and services, and in streamlining their business management.
As a Cashalot for Business user, you can engage with your customers by sharing your unique Cashalot QR Code, CashalotTag, or the email/phone number linked to your account. This enables easy receipt of payments from customers using Cashalot.
Here are some key features of Cashalot for Business:
For more information, visit the Cashalot for Business section on our website
Cashalot offers a referral program where both you and your friends can receive bonuses when they sign up for Cashalot using your referral code
To ensure both parties can claim the referral bonus, your friend must complete specific steps included in your text invite. If the new user is aged 13-17, they will need a parent or a trusted adult to sponsor their account.
Here's how to create a Cashalot account using a referral code:
By following these steps, both you and your friend can enjoy the benefits of the referral bonus offered by Cashalot.
You have the flexibility to modify your personal details, such as your address or contact information, at any time in the Cashalot App.
Please note that you can only add one residential address to your Cashalot account. If you need to update your legal name, follow the instructions provided in the 'Updating your legal name' article.
For more insights on why keeping your information current is crucial, visit our information update section.
Your Cashalot App Profile Bio is an opportunity to uniquely express yourself and share more about who you are or what you do.
Cashalot App Profiles allow users to understand whom they are sending money to, or provide additional details about themselves to ensure others are confident they are sending money to the right account.
To view another user's Cashalot App Profile, simply tap on their profile image wherever it appears within the app, and you'll be able to see more details about their profile.
To Complete or Edit Your Profile in Cashalot App
Support Page Content 9
Cashalot is committed to complying with the California Consumer Privacy Act (CCPA) and offers all users certain controls over their personal data.
Cashalot extends these privacy controls to all users, ensuring a secure and compliant user experience. For any additional information or assistance regarding account deletion, please refer to Cashalot support.
This process will securely transfer the specified amount to the recipient's Cashalot account.
If you have received a payment from another Cashalot App customer, you can review that in your account activity feed.
Monthly statements will become available within 5 business days of month end. Support Page Content 11
Monthly statements will become available within 5 business days of month end. Support Page Content 11
Deposit various types of payments, like paychecks and tax returns, directly into your Cashalot app balance using your unique account and routing numbers. You can receive up to $25,000 per direct deposit and a maximum of $50,000 within a 24-hour period.
Cashalot ensures direct deposits are available as quickly as possible, often up to two days earlier than traditional banks. However, the availability of your first deposit might take a bit longer, depending on the processing time of your employer.
You can transfer your Cashalot app balance to any active bank or debit card that is linked to your account.
Depending on your deposit speed, you may be subject to a fee.
Cashalot provides two types of deposit options to your bank account or linked debit card: Standard Deposits and Instant Deposits.
The funds are transferred instantly to your linked debit card. Choose the option that best suits your needs, whether it's the convenience of Instant Deposits or the fee-free standard deposit.
If you send a deposit to a closed bank account or a canceled debit card, your bank might hold onto the funds until you get in touch with them. Additionally, they may choose to issue a check to the address they have on file for you.
In cases where the debit card number has changed but the associated bank account remains active, the funds might be returned to your Cashalot app. If this happens, you can redeposit the funds by linking a new debit card or bank account to your Cashalot account.
If you've transferred funds from your Cashalot app balance to a linked account, you can easily check the status of this transaction in your activity feed.
It's advisable to plan for potential delays in support during these times. For urgent queries, consider checking the Cashalot FAQ or help sections, which might offer immediate answers to common questions.
If the 'Deposit Instantly' button isn't available, it means the funds have already been processed for transfer. In this case, they should arrive within 1–3 business days.
If your bank is not compatible with Instant Deposit on Cashalot, any fees charged for the Instant Deposit will be refunded to you. In such cases, your deposit will be processed as a standard transaction and should arrive in your bank account within 1-3 business days. Once a deposit has been initiated, Cashalot unfortunately cannot retract or reverse the transaction. If your deposit has not arrived after 3 business days, it's important to get in touch with Cashalot Support for assistance. You can do this by tapping 'Contact Support' in the app.
These steps should help you manage your banking information within the Cashalot app, ensuring that your financial transactions are smooth and secure.
Adding Funds to SavingsYou can add funds from your Cashalot balance or any linked payment source (like a
debit card, credit card, or external bank account). To add funds:
Round Ups for Savings If you have an activated Cashalot Card, you can round up transactions to the nearest
dollar, with the difference automatically going to your savings.
For any additional tax information or guidance, it's advisable to consult with a tax professional. You can also visit the IRS website for more detailed information on tax obligations and requirements. Remember, staying informed and compliant with tax laws is crucial for managing your financial responsibilities effectively.
